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FT Adviser - Client use of support services soars amid pandemic

Use of support services has increased over the pandemic, marking a significant change in the way clients - both corporate and individual - have come to view their insurance policies.

In the group space, the Group Risk Development trade body said more end users had taken advantage of the support services attached to their company's healthcare and income protection policies.

According to Katharine Moxham, spokesperson for Grid, embedded services such as employee assistance programmes, online GP services, second medical opinion and mental health services came into their own over 2020 and 2021, more than doubling on 2019's usage.

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