Technology is changing the group risk market, driving evolution, not extinction of the intermediary role. Edmund Tirbutt reports.
18 October 2021
Albert Einstein famously feared “the day that technology will surpass our human interaction” and predicted “the world will have a generation of idiots” if it happens.
Fortunately, the group risk market is not too idiotic to date, though it has to be said that technology has featured less than in many other areas of insurance. The individual protection market, for example, makes significant use of price comparison sites, and most intermediary transactions are via a provider platform, whereas the group sector is considerably less tech-heavy in its approach.
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