A CII accredited training course to help advisers and ABI members’ frontline staff gain a better understanding of mental health issues, and to improve accessibility and support for insurance customers.
The Association of British Insurers (ABI) has launched a free online mental health training platform developed in collaboration with employee health and wellbeing specialists, Rightsteps, which is part of leading health and care social enterprise, Turning Point. The Chartered Insurance Institute (CII) accredited training provides an insurance industry benchmark for improving the level of understanding of mental health in customer-facing roles. The training also highlights the support available for advisers and front-line staff to help them better engage with customers who disclose they have a mental health condition. The ABI has committed to training 5,000 advisers and front-line staff through the platform by the end of 2021.
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