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The HR Director - When insurers are human

By Katharine Moxham 26 July 2018.

Having just had a minor internal flood at home, I’m in the process of claiming on my home insurance, which has caused me to reflect on my own industry’s performance. We all expect our insurance to pay out when we need it, and group risk protection (employer-sponsored life assurance, income protection and critical illness) is no exception to this.

“It’s all about the claim” is a common turn of phrase within the protection industry and rightly so. Why else do we have insurance if not to be sure that the unexpected won’t derail us financially?

Group risk protection benefits pay out in the absolute worst of circumstances: on death, a life changing accident, illness or disability, or a devastating diagnosis, so I think it’s actually about much more than the claim for us.

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