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Cover Magazine - Should group IP providers offer HR mediation services?

By Suzanne Clarkson 14 March 2017

As group income protection providers continue to morph from insurance to service providers - now with the addition of dispute resolution - advisers need to ensure their corporate clients know what's available and helping them take full advantage, writes Suzanne Clarkson.

As the problem of workplace-related stress shows no sign of abating, employment tribunals become more complex and State welfare benefits continue to be withdrawn, some group income protection (IP) providers are now adding independent arbitration to their armory, partnering with third-party experts to sort out deep-seated issues between employers and employees.

Mediators have been around a long time. First documented in Ancient Roman times, mediation might be likened to haggling: each side takes a position, argues for it and makes concessions to reach a compromise, with a little help from their independent friend. 

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